The most common reason for seeing a Technical Error page when adding a pet is due to a pet's photo file size being too large. Newer cameras and phones can capture really big image sizes!
Start by trying to add the pet with no photos. If that works, check the size of each photo. The maximum file size for each photo is 8 MB however, smaller photo sizes will always upload faster. 800px wide is plenty big. If adding larger photos, try adding one at a time.
You may also see the Technical Error if the photo is an invalid format:
- Accepted formats: JPG, JPEG, GIF, BMP or PNG.
- Not accepted: PDF, HEIC and all others not listed above
- Not accepted: Video files like MP4. You can only add a video by copying a YouTube link into the pet's YouTube Video URL field.
Pro Tip: If your photos are too big, some shelters use this free online photo resizing tool which even has a "batch" resize option! Select 800 px wide which is plenty big for website display.