* The first upload from any software will permanently erase ALL your pet data on your account, including any adopted pets, adopter info, and microchip info. Please proceed carefully! 

* If you were using another software or service and already have AutoUploading setup on your account, please notify that software and disable that software's export to first, so that their files will not overwrite your new files causing errors and your pet to not upload correctly.

First, log in at 

1. Check AutoUpload Contact

One of your account Pet Publicists needs to have the AutoUpload Contact checked on their My Info > My Pet Publicist Info. They monitor and respond to any errors. As a courtesy to help you with monitoring, our AutoUpload system sends you error email alerts. The alerts includes the first basic troubleshooting step. If that does not help you to fix the error(s) please contact AnimalsFirst or We are here to help!

2. Enable AutoUpload

- Mouse over the "Shelter/Rescue" menu and select AutoUpload/Import Pets



- Select None of the Above and click Continue


- Change all of the options to these...


software: None of the Above

manually addedno

manually editedno

column headersyes

import acceptable petsyes


- Click the "Set Up" button.

- Your FTP username and FTP password will be displayed.
   Give both to AnimalsFirst.

 Note: If you have multiple accounts/locations, contact AnimalsFirst for assistance. On Adoptapet there is a unique FTP for each account/location.


Need more help? Click the blue "Help" button below and search. If you can't find the help you need, at the bottom of the search results, click "Contact Us" and submit that contact form.

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