Shelter Pro

IMPORTANT NOTE: The first upload from any software will permanently erase ALL your pet data on your account, including any adopted pets, adopter info, and microchip info. Please proceed carefully!


If your pets and photos are in ShelterPro then you're ready take these steps:


1. Log in to your admin area and select "AutoUpload/Import Pets" from the Shelter/Rescue menu.


2. Select "Shelter Pro" from the dropdown and click next. Leave all the defaults and click the setup button. You will then see your custom FTP information. You will need to enter this in to your Shelter Pro software, see step 4 below.


3. You need to have at least one admin "AutoUpload Contact" on your account for the uploading to run. That person will get any error emails, not more than once every 12 hours.

(If that is not you, log in as that person to your account.) Click "My Info" and then "My Pet Publicist/Admin Info" i.e.


Check the checkbox for

 I am an AutoUpload contact for this shelter/rescue.


Then click the "Update My Info" button.


4. Follow the setup in your Shelter Pro user guide for setting up Web uploads. Here's a screenshot of how that might look, your version may look slightly different:


5. After you've run your extract and upload, your can use the "test upload" button at to check for errors, or wait for the error emails. 

There are often "mapping" errors during the initial setup, don't be alarmed! See below for links to download the Shelter Pro mapping setup guide PDF and our list of breed and color values an XLS (Excel) file.


We have thousands of accounts uploading and we are here to help, but we can't actively monitor all accounts. As new types of pets are uploaded, new mapping errors can pop up at any time. This is why you are an AutoUpload contact, so you can monitor and fix any of your account's errors.


If you need more help, please click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here for you!

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