Q: I clicked "adopted" on two dogs on our Adopt a Pet My Pet List last week, and they reappeared the next day. We aren't using our prior software any more. Why do they keep reappearing?
A: The most common cause for this is if your Adopt a Pet account has AutoUpload/Import setup, which automatically adds pets from your software to Adopt a Pet.
Option 1:
No longer using software?Disable it (turn it off) at
https://www.adoptapet.com/shelter/upload
Then you can delete, add, and update your pets directly on Adopt a Pet.
Option 2:
If you still use software to AutoUpload/Import and your no-longer-available pets are not being automatically removed after 12 hours, contact us at helpdesk@adoptapet.com Note: Average software updating time is 1-4 hours, but please give it 12 hours for the occasional delays.