If you followed all the required steps to setup your software's Adopt a Pet's AutoUpload or Import (find software-specific instructions here), after you change a pet's info in your software, it takes some time for it show up on the Adopt a Pet website.
Average is 4 to 8 hours for changes to show.
Exactly how long depends on...
- How frequently your software uploads/imports. Ranges from every hour to once daily.
- How much data our site is processing at that moment. Our processors are running 24/7. They might process your changed data within minutes, a few hours, or (rarely) longer.
If pet changes aren't showing after 8 hours...
- Remember, if you manually edit a pet directly on Adopt a Pet, the edited info will NOT change.
- Check your export status in your software. Some software disables AutoUploads that have been inactive for 30 days.
- For software that uses our AutoUpload system, check your This shelter was last successfully processed at timestamp by clicking your Test Import Now button.
- Verify your FTP username & password or API key in Adopt a Pet matches what is in your software.
- If you need more help, contact your software or contact Adopt a Pet here.