If your Adopt a Pet account is already set up for importing from software and you want to switch to a different software, for the cleanest switch, follow these steps. Turning off the old software first will generate a new FTP password so if your prior software was using FTP, only your new software will have access.
1. Deactivate your old software's export within that software.
2. Login to your Adopt a Pet account.
3. From the Shelter/Rescue menu, select AutoUpload/Import Pets.
4. Depending on the software, select "No" for Activate or "No (off)" for Enabled.
You may see an option to keep or delete your already-listed pets, feel free to choose either.
5. Click the Save or Update button.
6. The page will reload and show you this:
7. Now you can safely follow the instructions for selecting & switching to your new software. Look for those instructions here.