ShelterLuv can automatically upload (add) and update (edit/remove) your adoptable pets on your account. Here's how to set that up.

IMPORTANT NOTE#1: The first upload from ShelterLuv (or any software) will permanently erase ALL your pet data on your account, including any adopted pets, adopter info, and microchip info. Please proceed carefully! 

IMPORTANT NOTE#2: If you were previously using from another software or service, please CONTACT THEM prior to making these changes to ask them to disable their upload. We also recommend after that, email to ask us to reset your FTP password.

1. Log in to your Adopt-a-Pet account

2. In the green navigation bar, select "Shelter/Rescue" 

3. Select "AutoUpload/Import Pets"
Note: If you were previously using another software's importing, you'll need to first de-activate that by setting the first option to "no" then clicking update.

4. Select "ShelterLuv" and click continue. Leave these defaults:

  • Do you want to allow your shelter/rescue to AutoUpload? Yes (this turns it on)
  • Allow manually added pets? No 
  • Allow manual editing of pets? No 
  • Does your exported data file contain a first line with column headers? Yes
  • Do you want import acceptable pets, even if there are processing errors with other pets? Yes

5. Click the Set-up (or update) button.

6. Your unique FTP info will be displayed. Leave that screen open, and open ShelterLuv.

7.  In your ShelterLuv software, go to
    "Uploads and Integrations"
     then "Aggregators of Adoptable Animals"

IMPORTANT NOTE #3: FTP fields are in a different order in ShelterLuv. Be sure to type them in to the correct boxes:


8. IMPORTANT You must have at least one Pet Publicist admin "AutoUpload Contact" on your account for uploading to run. That contact will get any error emails, not more than once every 12 hours. That contact should work with ShelterLuv to address any errors. If you are not the AutoUpload contact, ask that person to log in to their account, click "My Info" and then "My Pet Publicist/Admin Info" i.e.

 Check the checkbox for:

__ I am an AutoUpload contact for this shelter/rescue.

Then click the "Update My Info" button.

9. In your ShelterLuv, take a look at your Status Configurations (Configurations > Processing > Status Manager) and if needed, create a status where Publish = Yes and include the pets you want sent to Adopt A Pet in this status.

ShelterLuv uploads every 8 hours. It can take 1 to 4 hours after that for any pet updates to appear.


Still need help? Click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here for you!

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