1/3/25 update
Shelterluv issues should be resolved. If you experience any new issues, please email heldpesk@adoptapet.com with the details. Thank you!
2024 issues & workaround options
12/10/24: Our apologies! We are working on issues with some Shelterluv imported pets and pet photos not adding or updating. We do not have a resolution ETA at this time. You can bookmark this page as we will update it when the issues are fully resolved and all Shelterluv imports are fully working again.
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Workaround options
1) If you have pets that need to be removed immediately, please delete from your Adopt a Pet My Pet List at https://www.adoptapet.com/shelter/pet-reports/available_pets_form -- As long as the pets were outcomed, marked adopted or a publish=no status in your Shelterluv, they will not reappear.
2) Proceed with caution: You can add add new pet photos using your AdoptaPet My Pet List. Updated photos show up within 10 minutes. Once manually edited, photos will not automatically update from Shelterluv.
3) Proceed with caution: You can completely disable (turn OFF) the Shelterluv import on your accounts, hen manually update your pets. DO NOT TURN IT BACK ON RIGHT NOW. If you turn Shelterluv back ON, all your pets will be immediately hidden. When the Shelterluv system is fully working again in the future, they will all be added back within a few hours, but right now pets will likely not be added back.
Please let us know if you need any other help by emailing helpdesk@adoptapet.com