Animal Shelter Manager

IMPORTANT NOTE: The first upload from any software will permanently erase ALL your pet data on your Adopt-a-Pet.com account, including any adopted pets, adopter info, and microchip info. Only adoptable pets from your software are added back. Please proceed carefully!

 

 

Animal Shelter Manager aka Shelter Manager or ASM or ShelterManager.com is software that lets you upload your adoptable pets to your Adopt-a-Pet.com account. Their website is http://sheltermanager.com

Three steps to set up:

Step 1: Which version of do you use?

A) ASM offers a paid version that they host on their servers at ShelterManger.com. If you use their paid version, just enter your Adopt-a-Pet.com account's unique FTP user name (four numbers) and password in the Publishing tab, see screenshot image below and then skip to Step 2 below to get your FTP info. If you use the paid version and need setup or any other help, ASM's Customer Service can be contacted at http://sheltermanager.com/site/en_support.html

 

 

 

B) A free open-source self-hosted version that you download to your computer/server.

 

Instructions for setting up your self-hosted ASM "Internet Publishing" are in the ASM user manual. ASM Version 2 manual is here:  http://sheltermanager.com/repo/asm2_help/node94.html

 

ASM offers open source support in their forums at 

http://sheltermanager.com/site/en_support.html

 

If you are self-hosted and customize your breeds or colors, you will need to edit your mapping file. THIS IS EDITING CODE. If you are not comfortable editing code, we will do our best to help you, but consider using their paid version so ASM will do the mapping for you. (You can choose not to upload/publish colors, but custom breeds will still requiring mapping.) 

 

If you are self-hosted and need our help with mapping customized breeds and colors, please email your saveapet_mappings.text file to our help desk at Adopt-a-Pet.com.

 

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Step 2. Get your unique FTP info

ASM asks you to enter your FTP info. This is not the same as your account login/publicist info. To get your FTP info:

1. Go to http://www.adoptapet.com/cgi-bin/shelter/autoupload.cgi
2. Select "Animal Shelter Manager" from the dropdown.
3. Leave the default options. If you change them, your uploading will not function correctly.
4. Click the "Set up My AutoUpload Account" or update button. Your unique FTP info will appear. It will look like this:

FTP Username	(four numbers)
FTP Server	autoupload.adoptapet.com
FTP Password	(eight upper-case letters)

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Step 3. Select at least one AutoUpload Contact 

You need to have at least one Pet Publicist admin "AutoUpload Contact" on your Adopt-a-Pet.com account for uploading to run.  If you are not the AutoUpload contact, ask the person who will be to log in to your Adopt-a-Pet.com account. Click "My Info" and then "My Pet Publicist/Admin Info" i.e. https://www.adoptapet.com/cgi-bin/shelter/publicist.cgi/publicist_edit_form

 Check the checkbox for:

___ I am an AutoUpload contact for this shelter/rescue.

Then click the "Update My Info" button.

Your AutoUpload contact is responsible for monitoring your uploading for any errors. Adoptapet will send them an email, not more than once every 12 hours, if there were any errors. Errors need to be fixed for your uploaded pets to display. Please contact ASM to address any errors or see more info about fixing mapping errors at https://adoptapetcom.zendesk.com/hc/en-us/articles/202217920-ASM-isn-t-uploading-all-my-pets

Tip: If you add a new breed to your Animal Shelter Manager, you need to choose a matching "Publisher" breed that will be sent to Adopt-a-Pet.com when you use that breed on an adoptable animal's record. If you've added some new dog breeds and not chosen a suitable matching Adopt-a-Pet.com breed, that will leave the default of Affenpinscher and your dogs will be uploaded as Affenpinschers! You can set edit the breeds in your ASM under Settings->Lookup Data->Breeds. If you have a look at the publisher column on that screen, any newly added breeds will be set to Affenpinscher (you can sort on the publisher column by clicking its heading to get all the Affenpinschers to the top). You can edit those breeds by clicking their names and then choose a more suitable breed from the list.

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If you need more help, click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here to help!