Three steps to set up:
ASM asks you to enter your FTP info. This is not the same as your account login/publicist info. To get your FTP info:
- Go to http://www.adoptapet.com/cgi-bin/shelter/autoupload.cgi
- Select "Animal Shelter Manager" from the dropdown.
- Leave the default options. If you change them, your uploading will not function correctly.
- Click the "Set up My AutoUpload Account" or update button. Your unique FTP info will appear. It will look like this:
|(eight upper-case letters)|
Step 3. Select at least one AutoUpload Contact
You need to have at least one Pet Publicist admin "AutoUpload Contact" on your Adopt-a-Pet.com account for uploading to run. If you are not the AutoUpload contact, ask the person who will be to log in to your Adopt-a-Pet.com account. Click "My Info" and then "My Pet Publicist/Admin Info" i.e. https://www.adoptapet.com/cgi-bin/shelter/publicist.cgi/publicist_edit_form
Check the checkbox for:
___ I am an AutoUpload contact for this shelter/rescue.
Then click the "Update My Info" button.
Your AutoUpload contact is responsible for monitoring your uploading for any errors. Adoptapet will send them an email, not more than once every 12 hours, if there were any errors. Errors need to be fixed for your uploaded pets to display. Please contact ASM to address any errors or see more info about fixing mapping errors at https://adoptapetcom.zendesk.com/hc/en-us/articles/202217920-ASM-isn-t-uploading-all-my-pets
Tip: If you add a new breed to your Animal Shelter Manager, you need to choose a matching "Publisher" breed that will be sent to Adopt-a-Pet.com when you use that breed on an adoptable animal's record. If you've added some new dog breeds and not chosen a suitable matching Adopt-a-Pet.com breed, that will leave the default of Affenpinscher and your dogs will be uploaded as Affenpinschers! You can set edit the breeds in your ASM under Settings->Lookup Data->Breeds. If you have a look at the publisher column on that screen, any newly added breeds will be set to Affenpinscher (you can sort on the publisher column by clicking its heading to get all the Affenpinschers to the top). You can edit those breeds by clicking their names and then choose a more suitable breed from the list.
If you need more help, click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here to help!