Can't log in has several different systems. Which you log in to depends on if you are an adopter, pet owner rehoming your pets, or a shelter/rescue.

TRY THIS FIRST: If you're having trouble logging in to any of our systems, try retyping both your email and password, so don't use any saved, autofilled, or pasted data. Occasionally an invisible character ends up saved in a password or email field. Retyping will correct that.


Adopters: New Pet Alerts

If you are a potential adopter and want to see or cancel your New Pet Alert email settings, go here:
There is no New Pet Alert login. Use the link above and type in your email address. A special link is emailed to you.

Adopters: Favorite Pets

You can login to see Your Favorite Pets here:

If you need Facebook login help, go here:

If you are an adopter and need login help, go to and click the blue "help" bubble, type in login, then click "Contact us".


Rehome Pet Owners

If you are an individual who listed your own pet for adoption, to log in to edit your pet or respond to questions or applications, click the "log in" at

If you need Rehome login help, go to and click the blue "help" bubble, type in login, then click "Contact us".



Tip: Your shelter/rescue account Pet Publicist aka admin login is an email address.

If you are with a shelter or rescue and you try to log in at but get a Grrr Hiss, try these steps first:

1. Retype your email address and password again.

(Sometimes saved info causes an error.)


2. Reset your password at

A password reset link (valid for 24 hours) will be emailed to you instantly.


If none of the above works, or if volunteers or staff left without giving you any login information, shelters and rescues may email us by clicking the blue "help" button on this page, search for "login" then click "Contact Us" to email us via that form. Preferably type in your official email address for the shelter or rescue organization. We can help you get logged in. Please do not create a new account.

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