Shelter Buddy

Shelter Buddy is an animal database software program that offers automated uploading of your adoptable pets to your account. Their website is If you need help with your Shelter Buddy software, please contact them directly by emailing .

IMPORTANT NOTE #1: The first upload from any software will permanently erase ALL your pet data on your account, including any adopted pets, adopter info, and microchip info. Please proceed carefully!

#2: If you are already uploading from another software or service, you must CONTACT THEM prior to making these changes.



To upload from Shelter Buddy to, you need an email address for someone with your organization who will be responsible for monitoring your uploading for any errors. Errors will prevent your pets from updating or showing up on, and so need to be addressed by you as soon as possible. See errors section below for more details.

We help you monitor your uploading by sending your AutoUpload Contact an email if there are any errors, not more than once every 12 hours. You will need at least one Pet Publicist on your account to be the "AutoUpload Contact" on your account for AutoUploading to run. 

If you are not the AutoUpload contact, ask that person to log in using their Pet Publicist login, or if they don't have a login, add one for them. Click "My Info" and then "My Pet Publicist/Admin Info" i.e.

 Check the checkbox for:

 I am an AutoUpload contact for this shelter/rescue.

Then click the "Update My Info" button.


Shelter Buddy allows you to enter custom values for certain fields like breeds. If you have custom breed values, you will need to "map" those values to our built-in values, or those pets won't be added to Un-mapped custom values will generate error emails to you every 12 hours. Your mapping is done in your IMPORT.CFG file that is uploaded by you to your FTP folder using an FTP program.

Here are instructions for editing your import.cfg and fixing any mapping errors:



Color and size mapping ERRORS will be emailed to you but do not prevent pets from being added. By default Shelter Buddy does not upload colors or sizes, so they will display on as Unknown. To change your default setting, please contact Shelter Buddy.


1. Log in to your Adopt-a-Pet account

2. Click "Shelter/Rescue" in the green navigation bar on top
3. Select “AutoUpload/Import Pets”

4. Select the following options to enable AutoUploading: 

  • Select "Shelter Buddy" from the Select the default profile dropdown. That autofills the options below. KEEP THE OPTIONS AS-IS or your uploading will not work correctly!

  • Do you want to allow your shelter/rescue to AutoUpload? 
    Yes (this enables uploading)

  • Allow manually added pets?
    No (if you select yes, your software will only add pets, not remove them)

  • Allow manual editing of pets?
    No (if you select yes, your software will only add pets, not remove them)

  • Does your exported data file contain a first line with column headers? 

  • Do you want import acceptable pets, even if there are processing errors with other pets?

5. Click the Set-Up (or update) button.

6. Your unique FTP login will be displayed. Click the email your information to Shelter Buddy button, and you're all done!


Questions? Click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here to help!


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