Shelter Buddy can automatically import and update your adoptable pets on Adopt a Pet. If you need help with your Shelter Buddy software, please contact them directly.
Important note: The first import will permanently erase all of your available pets, adopted pets, adopters, and microchip info from Adopt a Pet. Use Pet Export and Adopter Export to download and save the data on your computer before you change any settings. Only available pets are uploaded.
If you were importing from another software already, follow these steps first.
You need at least one "AutoUpload Contact" on your Adopt a Pet account for importing to function. This person will be responsible for monitoring your uploading for any errors. Errors will prevent your pets from updating or showing up on Adopt a Pet need to be addressed by you as soon as possible. If you are not the AutoUpload contact, ask that person to login using their Pet Publicist login to complete the steps below. If they aren't a publicist yet, add them here and check "I am an AutoUpload contact for this shelter/rescue."
Shelter Buddy allows you to enter custom values for certain fields like breeds. If you have custom breed values, you will need to "map" those values to our built-in values, or those pets won't be added to Adopt a Pet. Any un-mapped custom values will generate an error email to you every 12 hours. Your mapping is done in your import.cfg file that is uploaded by you to your Adopt a Pet FTP folder using an FTP program.
Here are instructions for editing your import.cfg and fixing any mapping errors.
Colors and Sizes
Color and size mapping errors will be emailed to you, but do not prevent pets from being added. By default, Shelter Buddy does not upload colors or sizes, so they will display on Adopt a Pet as Unknown. To change your default setting, please contact Shelter Buddy.
To set up import/autoupload:
1. Log in to your Adopt a Pet account
2. Go to Shelter/Rescue > AutoUpload/Import Pets
3. If you were using another software, select "No/Off" and click update, which reloads the page.
Select "Shelter Buddy" from the dropdown and click Continue.
4. Leave the default options or your uploading will not work automatically
6. Your unique FTP login will be displayed. Click
That's it, you're done! After the initial few days set up time, changes you make in Shelter Buddy will take up to 4 hours to show on Adopt a Pet.
Need more help? Contact us here!