Companion Connect now uses our "AutoUploading" system instead of our "import" system.
First, log in at www.adoptapet.com/login
Check AutoUpload Contact
One of your Adopt-a-Pet.com account Pet Publicists needs to have the AutoUpload Contact checked on their My Info > My Pet Publicist Info. They monitor and respond to any errors. As a courtesy to help you with monitoring, our AutoUpload system sends you error email alerts. The alerts includes the first basic troubleshooting step. If that does not help you to fix the error(s) please contact Companion Connect or firstname.lastname@example.org. We are here to help!
If you were using "import, first disable that...
1. Mouse over the "Shelter/Rescue" menu and select AutoUpload/Import Pets
That takes you to the Companion Connect Pet Import Setup page.
2. Uncheck the first box.
Check the second box if you want to delete all your pets from Adopt-a-Pet.com. Or, you can leave it unchecked and after you click continue you'll be able to delete or update individual pets using your My Pet List.
3. Click the "Continue" button.
Next, enable AutoUpload...
4. Select None of the Above (NOT COMPANION CONNECT)
5. Click Continue
6. Change all of the options to these...
software: none of the above
manually added: no
manually edited: no
column headers: yes
import acceptable pets: yes
7. Click the "Set Up" button.
8. Your FTP username and FTP password will be displayed.
Give both to Companion Connect.
Note: If you have multiple accounts, repeat all steps on each account.
Please email email@example.com if you need help!