Q: We love your site and now we are getting so many email inquiries asking about our pets, our volunteers are struggling to keep up! Is there a way we can change the "Ask About Me" button to go to our adoption process page which includes our adoption hours and application, instead of emailing us?
A: Not currently! To list pets on Adopt-a-Pet.com we do require you have a way for potential adopters to contact you either by email, phone, or both. Here are ideas that other accounts have used to reduce the number of emails from adopters:
1. Contact Name
On My Shelter/Rescue Info, get creative in the two Contact Name fields.
We've seen shelters type everything from "Visit our website" "to apply" or "Read info in" "Pet Story above" to "Visit shelter" "10-3 daily". Keep in mind there is a limit as to how much text will display, so make sure to confirm it's not cut off in your pet pages Contact Info section after you click the "Update Shelter/Rescue info" button to save your changes.
Tip: If you use Pet Contacts, that name/email/phone overrides your default contact settings. Also, if you have multiple accounts/locations, you need to update each account.
2. Phone only
On My Shelter/Rescue Info, select phone only...
... and click "Update Shelter/Rescue info" to save the change. Then when someone clicks the pet's Ask About Me button, they are scrolled down to the Contact Info section which looks like this:
Can't accept phone calls? You can use a free Google Voice number and set all calls to go right to voicemail. Record your voicemail to state very clearly that you do not return calls, and explain how to adopt from you.
Example voicemail: "You've reached Fluffy's Shelter. If you have a question about one of our pets or adopting from us, please go to our website www.YourWebsiteName.com and submit an adoption application. If we have a potential pet match, we will reply to your application within 48 hours. Please do not leave a message. We do not respond to messages left here."
Setting expectations helps adopters know when to move on to a different pet/organization, and avoids frustration all around!
3. Adoption process
4. Application link
5. First sentence of Pet Story
"Be sure you read all of my story before you Ask About Me!"