Animal Shelter Manager isn't uploading all my pets

Q: Two of my pets are uploading to Adopt-A-Pet but the other two aren’t. Help!

A: First, check your import by clicking the "Test Import Now" button on your AutoUpload settings page at

If you see ERROR alerts, those pets will not be added. AutoUpload also emails any error alerts to your AutoUpload contact, once every 12 hours. 

The most common ERRORS are mapping errors, like if you customized breed names or colors. Those are fairly easy to fix:


A) users: Some of their "Lookups" such as breed, species and color allow you to choose a matching “Publisher” item in their interface. Here's a screenshot illustrating that: ASM-mapping.png


Please wait 12 hours for changes to process and fix errors.

If you need more help with mapping their publisher values, please submit a help request to Animal Shelter Manager's tech support here:


B) Self-hosted users: If you are you using the free self-hosted version (that you downloaded and installed on your computer or server) of Animal Shelter Manager's software, you will need to edit your mapping file on your computer or server.

You will need to add lines of code to map any custom values you are using. ASM's user manual says: "...the first time you run this publisher, it will create a file called “saveapet mappings.txt” in your .asm folder - this is the mappings file (what becomes the import.cfg sent to and if you wish to translate any of your breeds, species, types or colours to match the standard set, you can do it here. The default file created by ASM maps the default ASM lookups to AdoptAPet."

If you need help with the self-hosted version, try You can get free help from other ASM users at in their Community Forum at


Need other help? Click the blue "help" bubble below, search for anything then click "Contact Us" to contact us via that form. We're here to help!

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